Shipping policy
Shipping Policy
Every Gargantua is individually 3D printed, hand-finished, assembled, inspected, and carefully packed before it begins its journey to you.
Because each piece is made individually rather than pulled from mass-produced inventory, please allow time for production before your order ships.
Production Time
Please allow approximately 5–10 business days for your Gargantua to be produced, hand-finished, assembled, tested, and prepared for shipment.
During periods of high demand, production may take slightly longer.
If there is a significant delay affecting your order, we will contact you using the email address provided at checkout.
Estimated Delivery Time
Once your order has shipped, standard delivery typically takes approximately:
7–15 business days
depending on your destination.
For most customers, the estimated total time from placing an order to receiving it is approximately:
12–20 business days
Please note that delivery times are estimates and not guaranteed. Delays may occasionally occur due to customs processing, local carriers, peak seasons, weather conditions, or remote delivery locations.
Free U.S. Shipping
We offer free standard shipping on all U.S. orders.
There is no minimum purchase requirement for standard U.S. shipping.
Delivery to certain remote or special-service locations may require additional time. If any additional shipping charge is required, we will contact you before your order is dispatched.
International Shipping
Singulume ships to customers in selected countries and regions worldwide.
For orders outside the United States, shipping rates may vary depending on destination and will be displayed at checkout where applicable.
International delivery times may also vary depending on local customs procedures and the destination country's postal or courier network.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please allow some time for tracking information to update after your shipment has been handed over to the carrier.
In some cases, tracking updates may pause temporarily while a package is moving between international shipping partners. This does not necessarily mean that the shipment has stopped moving.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping fee.
Singulume does not control customs charges or the time required for customs clearance.
Incorrect or Incomplete Shipping Addresses
Please carefully check your shipping information before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If your order is delayed, returned, or requires reshipment because an incorrect or incomplete address was provided at checkout, additional shipping charges may apply.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that an address can be changed once an order has been dispatched.
Lost, Delayed, or Missing Packages
If your tracking has not updated for an extended period, or you believe your package may be lost, please contact us at:
Include your order number so we can investigate the shipment with the carrier.
If tracking shows that an order has been delivered but you cannot locate the package, please first check around the delivery location and with household members, neighbors, building management, or the local carrier.
We will do our best to assist with delivery issues.
Damaged Orders
If your Gargantua arrives damaged during shipping, please contact us as soon as possible at:
Please include:
-
Your order number
-
Clear photos of the product
-
Photos of the shipping packaging
-
A short description of the issue
Where appropriate, we may offer a replacement, replacement component, repair solution, or refund in accordance with our Return & Refund Policy.
Contact Us
If you have any questions about shipping or your order, please contact:
Email: support@singulume.com
We’ll be happy to help.