Refund policy
Return & Refund Policy
We want you to love your Singulume piece. If something isn’t right, we’re here to help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be in substantially the same condition in which it was received, with no damage caused by misuse, modification, improper handling, or improper storage.
To start a return, please contact us at support@singulume.com before sending any item back.
Returns sent without prior approval may not be accepted.
Handmade & 3D-Printed Characteristics
Each Gargantua is individually 3D printed, hand-finished, assembled, and inspected.
Because of this production process, slight variations may occur between individual pieces.
Normal characteristics may include:
- subtle layer lines or seam lines
- minor stringing or small surface marks
- slight differences in texture or surface sheen
- minor support marks
- small variations in color between material batches
These characteristics are a natural part of 3D printing and handmade production and are not considered defects, provided they do not affect the product’s structure, safety, or normal function.
Personalized Products
Products customized with a name, custom text, or other made-to-order personalization are generally not eligible for return due to change of mind.
If a personalized product arrives damaged, defective, or different from the customization you ordered, please contact us and we will make it right.
This does not affect any rights you may have under applicable consumer protection laws.
Damaged or Defective Items
If your order arrives damaged, has a functional defect, or you received the wrong item, please contact us at support@singulume.com as soon as possible.
Please include:
- your order number
- a brief description of the issue
- clear photos or a short video showing the problem
Depending on the situation, we may offer a replacement, replacement part, repair solution, or refund.
Return Shipping
For returns due to change of mind or personal preference, the customer is responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping service for returned items.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Order Cancellations
Because many Singulume products are made individually, production may begin shortly after an order is placed.
If you need to cancel or change your order, please contact us at support@singulume.com as soon as possible.
We cannot guarantee that an order can be canceled once production has begun.
Contact
For return or refund questions:
Email: support@singulume.com